Now Hiring - IT Business Relationship Manager in Warrendale, PA

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team to provide as our IT Business Relationship Manager.

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

This position is in Warrendale, PA (Pittsburgh, PA) and offers a hybrid mix of in-office work and work from home.

The IT Business Relationship Manager serves as a business relationship liaison between business units and IT teams. Focus is on business requirements, project management, process analysis and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment. Helps business prioritize and document change by integrating new processes with existing ones and communicating these changes to impacted teams. Designs cost effective strategies with business and IT subject matter experts to increase the efficiency of the organization’s business processes through changes in policies, procedures, organizational structure and the application of enabling technology. Presents clear, fact-based presentations to illustrate findings to all levels of management to gain credibility based upon recommendations.

Main Responsibilities:

• Researches and analyzes enterprise-wide complex issues surrounding the processes and systems of the organization. Leads work groups and business units (may be cross functional) initiatives. Provides strategic guidance on measurable process improvements that will lead to greater efficiencies and cost/labor reductions now and in the future. Performs detailed gap analysis exercises and incorporates change management best practices to help Vector manage change. Simulates and tests process improvements.
• Responsible and accountable for tracking and outcomes from process changes to determine the impact on the business and its customers following the implementation of those changes. May use relational databases and other reporting tools to compile data pertaining to the effectiveness and efficiency of Vector’s internal processes.
• Defines and assists with ROI creation on new software system development and implementation. Reviews, analyzes, and evaluates business systems and user needs. Documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies. Works closely with business partners to identify and maximize opportunities to use information and technology to improve service and/or business processes.
• Responsible and accountable for documenting operational processes, creating detailed process maps and associated materials. Ensures that documented processes are understood by all users and the processes are implemented consistently.
• Leads project feasibility and business case development, matching projects to the strategic priorities of the organization. Leads with other project leaders in specific areas as needed such as facilitation, analysis, process mapping, brainstorming, project management issues. Writes and delivers communication to all levels of organization to ensure support, awareness, and effectiveness of process improvement initiatives.
• Provides other related support as needed to improve the performance of the business such as quarterly business reviews, manage demand intake, and ad hoc project management.
• Leads larger scale, cross-functional initiatives and projects that are intended to drive performance improvement, financial gains, customer satisfaction and improved compliance. Ensures all project requirements are clearly documented, approved, and delivered to meet organizational needs within the agreed upon timeframes. Documentation to include supporting deliverables, As-Is and To-Be process design documentation and conceptual design deliverables where needed.

Requirements:

• Bachelor’s degree or equivalent work experience.
• 7+ years of experience in business process improvement. This includes process analysis and improvement methods, tools and techniques, project management and change management.
• Excellent written, verbal communication skills and technical writing experience.
• Demonstrated success in team building and leading project teams.
• Strong analytical skills and attention to detail.
• Knowledge of Microsoft Dynamics, Microsoft Power Platform, Mastermind very helpful.
• Six Sigma or related certification preferred.

In addition to competitive pay, we offer a comprehensive “Total Rewards” package including:

• Medical, dental, and vision coverage
• HSA/FSA programs
• Company paid life and AD&D insurance
• Company paid short- and long-term disability
• Voluntary benefit products
• 401k retirement savings plan after just 60 days
• 7 Company Holidays, plus 2 Floating holidays of your choice
• Paid Sick and Vacation time
• Tuition reimbursement
• Employee Assistance Program (EAP)
• On site gym and cafeteria
• Free Parking

Why join us?

We are the fourth largest security integrator in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected, and empowered, one customer at a time.

Our Values:

• Win as a team
• Do the right thing
• Make a difference every day
• Get it done
• Think big

If you share these ideals, we'd love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)